Certificate Fees:

If participant is not satisfied with eFoodHandlers® services for any reason, we will provide a full refund of the Certificate Fee to those who meet either of the following requirements:

  • Request must be within 90 days of purchase, and Participant has not printed or downloaded any card, badge or certificate.
  • Refund requests due to unacceptability of certificate related to regulatory requirements.
  • Mail Ordered Items

    If a participant is not satisfied with a mail order purchase or wants to cancel it, we are happy to issue a refund if:

  • Refund request is related to regulatory requirements or confusion on the use of the certificate, or
  • Request is made within 3 business days after purchasing mail order
  • Participant received their mail order item and is not satisfied
  • Refunds will be issued to the credit card used to make the purchase. We cannot issue cash refunds or address refund requests made at the request of third-parties.

    If participant has questions, concerns, or would like to submit an appeal to this policy, please see our Complaints and Appeals Policy for contact information.

    Please note: Refund requests may be denied if there is evidence of impersonation or fraud. Fraudulent accounts will be deactivated.

    Procedure: To request a refund, participant must submit a request to customerService@efoodhandlers.com. User must include the following information:

  • Reason for request
  • Participant full name
  • Refund amount
  • Customer will be notified of refund status within 24 hours. It usually takes 3-5 business days for returns to appear on credit card statements.